§1 General provisions
- The owner of the website at simplefix.pl is MAŁGORZATA BOCHIŃSKA,
trading as "TECH-PLAST" MAŁGORZATA BOCHIŃSKA,
at ul. Wrocławska 7B, 55-220 Jelcz-Laskowice. The business is registered in
the Central Register and Information on Economic Activity under Tax Identification Number (NIP): 9121315701,
and Statistical Identification Number (REGON): 021741438.
- These Terms and Conditions set out the rules for using the Website and its features, including, amongst other things, the type and
scope of services provided, including electronic services provided by the Website owner;
the terms and conditions for placing orders; technical requirements; the procedure for concluding and terminating
distance contracts; payment terms and conditions; delivery terms; and the
complaints procedure.
- You can contact the Seller by emailing biuro@tech-plast.com.pl or
by calling 603121990.
§2 Definitions
- Price – the amount, expressed in monetary units, which the Customer is obliged to pay
to the Seller.
- Working day – any day of the week from Monday to Friday, excluding public
holidays.
- Delivery – means the delivery of the Goods to the Customer by the Seller.
- Supplier – an entity working with the Seller, from which the products offered
on the Website originate.
- Civil Code – the Civil Code Act of 23 April 1964
- Customer – an entity purchasing goods for its own consumption and acquiring
ownership rights thereto, or intending to make such a purchase. A natural person with full legal capacity
, and in cases provided for by generally
applicable law, also a natural person with limited legal capacity,
a legal person, and an organisational unit without legal personality to which the law
grants legal capacity – which has entered into or intends to enter into a Contract with the Seller.
- Consumer – a natural person who enters into a legal transaction with a trader that is not
directly related to their business or professional activities (definition based on Article 221
of the Civil Code).
- Offer – a description of the Products available on the Website, including key information about
the Product or Service. The Offer may also include instructions for use or specific
terms and conditions for using a particular feature (where applicable).
- Privacy Policy – a document setting out the rules for the processing of personal data,
available at https://simplefix.pl/polityka-prywatnosci/.
- Product – any Goods or Services as defined in Article 2(3) of the Act on Combating
Unfair Market Practices; the Product is provided for a fee, unless otherwise stated
.
- Physical product – a product that is dispatched by post or courier, or which can be
collected in person.
- A business operator – a natural person, a legal person or an organisational unit that is not a
legal person but is granted legal capacity under a separate Act, carrying out business activities in its own name
, which uses the Website.
- A trader acting as a consumer – a natural person who enters into a contract directly
related to their business activity, where it is clear from the terms of that contract that it is not
of a professional nature for them, as evidenced in particular by the nature
of their business activity, as recorded in the
Central Register and Information on Economic Activity.
- Terms and Conditions – these Terms and Conditions of Sale, which set out the rules for using the Website,
placing orders and the Seller’s fulfilment of orders.
- The Website – the simplefix.pl website on which the
Seller sells Products.
- Seller – MAŁGORZATA BOCHIŃSKA, trading as
"TECH-PLAST" MAŁGORZATA BOCHIŃSKA, 7B Wrocławska Street, 55-220 Jelcz-Laskowice.
The business is registered in the Central Register and Information on Economic Activity
under Tax Identification Number (NIP): 9121315701, REGON 021741438.
- Goods – the item that is the subject of the contract concluded between the Seller and the Customer.
- Agreement – mutual arrangements between the Seller and the Customer setting out their respective rights and
obligations.
- A distance contract – a contract concluded without the parties being physically present at the same time, using
exclusively one or more means of
distance communication up to and including the moment the contract is concluded.
- A service is any activity involving an intangible element, which consists of
interacting with a customer or their property without transferring ownership rights
.
- Electronic service – a service provided electronically via the Website;
a service within the meaning of Article 2(4) of the Act on the Provision of Electronic Services.
- User – a person using the Website.
- Purchase – the transfer of ownership to the customer, whether for consideration or free of charge.
§3 Electronic services on the website
- The following electronic services are available on the Website: contact form
, search engine, language selection, shopping basket, and cookie consent management
window
- The above services are provided as described on the Website.
- The provision of electronic services to customers via the website is subject to
the terms and conditions set out in the Terms and Conditions
- The use of electronic services involves the transmission of data via the
internet, which carries risks inherent to this medium.
- It is prohibited to share unlawful or illegal content, including, in
particular, material that promotes terrorism, depicts the sexual
exploitation of children, promotes racism and xenophobia, or infringes intellectual property
rights. Detailed information on prohibited content can be found in
the section ‘Content restrictions – illegal content and content that breaches
the Terms and Conditions, reporting illegal content, contact point’ of these Terms and Conditions.
§4 Rules for concluding contracts
- The Terms and Conditions and the Offer set out the terms of cooperation and the conditions for the performance of the contract.
- The Terms and Conditions are made available to the Customer free of charge. The Customer may
retain a copy of the Terms and Conditions by downloading them, saving them to a storage device or printing
them from the Website at any time.
- The customer may not place an Order using incorrect personal details, anonymously or under a pseudonym.
- These Terms and Conditions and the Offer do not limit or exclude the rights of a Customer who is a Consumer or
a Business with consumer rights, as provided for by mandatory
provisions of law.
- In the event of any discrepancy between the Terms and Conditions and the Offer, the Offer shall prevail.
- The contract is concluded upon clicking the button that clearly indicates the intention
to purchase with an obligation to pay, or upon explicitly confirming the intention to place
an order electronically.
- We will confirm receipt of your order by email.
- The Customer is prohibited from providing unlawful content and is obliged to
use the Website in accordance with applicable law, these Terms and Conditions and accepted
standards of conduct, whilst respecting personal rights and intellectual property rights, in
particular the copyright held by the Seller or third parties, and in a manner
that does not disrupt the functioning of the Website.
§5 Price
- The price is a gross price and includes all taxes required by law, unless
the Seller has expressly stated otherwise in the Offer.
- The seller hereby confirms that they are a VAT-registered business.
- The price does not include delivery costs or any other charges that the Customer
is required to pay; the Customer will be informed of these costs before placing
an order.
- The reduced price is the price applicable following a price reduction on the Product.
- The lowest price is the lowest price for the Product that was in force during the 30 days prior
to the price reduction; in the case of a product offered for sale for a period
of less than 30 days, the lowest price is the lowest price in force from the date
on which the Product was first offered for sale until the date of the price reduction.
- The Seller reserves the right to amend Product prices and to
launch and cancel promotional campaigns. Any changes to Product
prices shall take effect from the moment they are published on the Website and shall not affect Contracts already concluded
. Promotions run by the Seller cannot be combined, unless
the terms and conditions of a particular promotion state otherwise. Detailed information is provided in
the terms and conditions of each promotion.
§6 Rules governing cooperation and placing orders on the Website
- Customers can use the Website 24 hours a day, 7 days a week.
- The Seller reserves the right to temporarily suspend the Website for technical reasons
.
- Orders placed on Saturdays, Sundays or public holidays will be processed on the next working day
.
- The seller uses external payment service providers to offer online
payment options.
- Customers may choose from the following payment methods for the Products they have ordered:
- upon collection at the Seller’s premises or at a location specified by the Seller
- cash on delivery
- by bank transfer – payable directly into the Seller’s account, following prior consultation with the Seller. In the case of payment by bank transfer, the product will be dispatched once the transfer has been received and credited to the Seller’s bank account
- by bank transfer – via: przelewy24.pl, tpay. To make a payment
- Once payment has been made, the customer will be redirected to the website in accordance with the terms and conditions set out by that website
- The Customer is required to make payment immediately after placing an order, unless otherwise
specified in the Offer or in the payment method selected by the Customer.
- To purchase products via the website, please visit:
- select the product you wish to purchase from the options available on the website by clicking the ‘Add to basket’ button or a similar button;
- Once you have selected your products, please provide the required information (e.g. customer details, payment method, delivery method);
- view details of the total price for the selected Products, including delivery costs and any other additional charges arising from the order placed;
- accept the Terms and Conditions and the order, and make payment for the order using the selected payment method. Once the order has been placed, the Seller will send an order confirmation to the email address provided.
- Once the Contract has been concluded, the Seller shall also send the Customer a copy of the terms and conditions, unless these were
provided prior to the conclusion of the Contract.
- The Seller reserves the right to refuse or cancel an order if
it has been placed using: software, a bot, a crawler, a spider
or any automated system or scripting behaviour, or any
third-party services used to place an order on the user’s behalf.
§7 Physical product – order fulfilment
- If one or more items are no longer available, the Customer will be notified by
email that the contract for the purchase of the items listed in the email could
not be concluded.
- The product ordered by the Customer will be dispatched once the Customer has paid the full price
, including delivery costs.
- Orders are delivered throughout Poland. Where a delivery timeframe is specified in
working days, this refers to all days from Monday to Friday
inclusive, excluding public holidays.
- The order is fulfilled outside Poland, provided that the delivery options include
shipping to the relevant country.
- The ordered goods will be dispatched within 7 days at the latest, unless otherwise stated
in the Offer.
§8 Technical requirements
- The Customer may use the Website in accordance with applicable law and
these Terms and Conditions.
- The Seller hereby states that the public nature of the Internet and the use of electronic services
may entail a risk of unauthorised persons accessing and altering
Customers’ data; therefore, Customers should take appropriate
technical measures to minimise the risks outlined above.
- In order to use the Website or place an order, the
Customer must have:
- the latest version of a web browser supported by the manufacturer with internet access (e.g. Opera, Mozilla Firefox, Google Chrome);
- a valid email address.
- Where the use of the Website or Products requires compliance with
- If there are any additional technical requirements, the Customer will be informed of this before using the Website or placing an order for the Product.
§9 Complaints
- The seller is liable for the conformity of the goods with the contract of sale in accordance
with the provisions of section 43a et seq. of the Consumer Rights Act.
- This chapter sets out the rules governing liability for the conformity of the service with the contract
obliging the transfer of ownership of the Goods to the Consumer and to the Business acting
as a consumer, in respect of contracts concluded on or after 1 January 2023.
- The provisions
of Section XI of Book Three, Title II of the Act of 23 April 1964 – the Civil Code – do not apply to contracts involving the transfer of ownership of Goods, including in particular contracts
of sale, supply contracts and contracts for work and materials relating to Goods; instead, only
the Consumer Rights Act applies. Detailed information regarding the above rules is set out in the
Consumer Rights Act, and these Terms and Conditions are not intended to limit or amend them.
- If the Goods do not comply with the contract, the Customer may request that they be repaired or replaced; in
the cases specified in the Consumer Rights Act, the Customer may also withdraw from the contract.
- The Seller may replace the Goods if the Customer requests a repair, or the Seller may repair
the Goods if the Customer requests a replacement, if bringing the Goods into conformity with the contract in
the manner chosen by the Customer is impossible or would entail excessive costs for
the Seller. If both repair and replacement are impossible or would entail
excessive costs, the Seller may refuse to bring the Goods into conformity with
the contract.
- If the Goods do not comply with the contract, the Customer may request a price reduction or
withdraw from the contract where:
- The seller refused to bring the Goods into conformity with the contract or failed to bring the Goods into conformity with the contract
- the Goods still do not comply with the contract, even though the Seller has attempted to bring them into conformity with the contract;
- the non-conformity of the Goods with the contract is of such significance that it justifies an immediate price reduction or withdrawal from the contract;
- it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience to the Customer.
- The customer may not withdraw from the contract if the non-conformity of the goods with the contract is minor.
- In the event of withdrawal from the contract, the Customer shall return the Goods to the Seller without delay and at their own
expense. The Seller shall refund the Price to the Customer, together with the original delivery costs (up to the cost
of the cheapest standard delivery method offered by the Seller), without delay, but no
later than within 14 days of receiving the Goods or proof of their return.
- If the complaint is upheld, the Seller shall bear the costs of delivering
the Goods subject to the complaint and returning them to the Customer, as well as any other necessary costs
associated with the complaints procedure, in accordance with the provisions of the Civil Code.
- If a complaint is deemed to be unfounded (the Goods are not defective or
the defect arose through the Customer’s fault), the Customer shall bear the costs of sending the Goods to the Seller and the costs of
returning them. The Seller may make the return of the Goods conditional upon the Customer first covering
the delivery costs.
- The Customer may lodge a complaint regarding the non-conformity of the Goods with the contract by sending it to the
Seller’s address specified in the Terms and Conditions (postal or email address). The complaint
should include details enabling the Customer to be identified, the subject of the complaint and the Customer’s claims
in relation to the complaint.
- If a complaint is received that is incomplete and cannot therefore be processed, the Seller will ask the Customer to provide the missing information, failing which the complaint will not be considered. The Customer may submit a complaint using the form set out in Appendix 2 to these Terms and Conditions.
- All complaints are resolved without delay, no later than 14 days from the date
the complaint was submitted. The complainant will receive a response via email
sent to the email address from which the complaint was submitted.
- The Customer will be notified immediately of any omissions in the complaint form;
the notification will include instructions on how to rectify these
omissions.
- The provisions of this chapter do not apply to Goods that serve solely as a medium
for digital content.
- The provisions of this Chapter relating to consumers shall also apply mutatis mutandis to
contracts concluded by a business acting as a consumer.
§10 Warranty
- In addition to the rights arising from the warranty or the Consumer Rights Act, certain
Goods may be covered by a guarantee. In such cases, details of the guarantee
will be set out, inter alia, in the Offer or in a separate document, in accordance with the
provisions of the Consumer Rights Act.
§11 Withdrawal from the contract
- This section sets out the rules governing withdrawal from the contract by the Consumer and by a Business
acting as a consumer.
- A Customer who is a Consumer or a Business acting in a capacity as a consumer has
the right to withdraw from the contract within 14 days, subject to the provisions below. To
exercise the right to withdraw from the contract, the Customer should inform the Seller of
this by means of an unambiguous statement, for example by sending an email or letter to the address specified
in the Terms and Conditions. A model withdrawal form is provided in Appendix 1 to
the Terms and Conditions.
- The right to cancel the contract does not apply to certain contracts, and the Customer
will be informed of this before placing an Order.
- The customer referred to in paragraph 2 shall be liable for any reduction in the value of the Product resulting
from its use in a manner that goes beyond what is necessary to ascertain
the nature, characteristics and functionality of the Product.
§12 Returns – consequences of withdrawal from the contract
- If the Customer withdraws from the contract, the Seller is obliged to, without undue delay,
but no later than within fourteen days of receiving notice of withdrawal
from the contract, refund to the Customer all payments received from the Customer, including delivery costs
(with the exception of any additional costs that may arise as a result of the Customer choosing
a delivery method other than the cheapest standard delivery method offered by the Seller
).
- Return address: 7B Wrocławska Street, 55-220 Jelcz-Laskowice
- Refunds will be made using the same payment method that the Customer used for
the original transaction, unless a different payment method
has been expressly agreed with the Customer.
- The Seller reserves the right to withhold a refund of the payment received from the Customer until the product has been returned or until the Customer provides proof that the product has been dispatched, whichever occurs first.
- The customer is required to return the product to the Seller or hand it over to the Seller without delay, but no
later than fourteen days from the date on which they notified the Seller of their withdrawal from the contract. The deadline
is deemed to have been met if the product is dispatched before the end of the fourteen-day period.
- The Seller shall reimburse the Customer for the cost of delivering the Product, up to the amount of the cheapest standard
delivery method offered by the Shop. The Seller is not obliged to reimburse the difference
in delivery costs.
- The seller does not bear the cost of returning the goods if the contract is cancelled within
14 days.
§13 Dropshipping
- The Seller hereby informs you that all or some of the Goods offered on the Website are
supplied via a dropshipping model, which means that orders may
be fulfilled directly from the warehouse of one or more Suppliers, rather than by the Seller.
- The supplier is responsible for preparing and dispatching the parcel to the customer. The seller
is responsible for the entire order fulfilment process.
- If you need to make a complaint or return Goods purchased via the
dropshipping model, you must contact the Seller.
- All charges relating to the order, including customs duties, stamp duties and taxes, are
included in the product price displayed in the Online Shop. The customer will not incur any
additional costs beyond the price shown next to the product.
- If it is necessary to return the purchased Goods to the Seller, the Customer may be
required to send the Goods directly to the Supplier’s address; the Seller
will inform the Customer of this in advance.
- The Seller makes every effort to ensure that information regarding product availability is up to date;
however, in the dropshipping model, there may be instances where a product is temporarily
unavailable from the Supplier. Should it prove impossible to fulfil an order, the Seller
will inform the Customer immediately and refund any payments made.
§14 Copyright and licences
- All materials made available by the Seller, including Products, photographs, text, graphics,
multimedia and trademarks, constitute a work within the meaning of the Act on Copyright and
Related Rights and are subject to legal protection.
- The copyright to the aforementioned materials is held by the Seller or another entity from which
the Seller has obtained the relevant licence. The materials may also be used by
the Seller on a different legal basis.
- Any materials provided by the Seller may only
be used by the Customer for their own personal use, unless otherwise specified in the Offer. It is not permitted to further
distribute, share, copy or download such materials
in any way beyond the scope of fair use.
- The Seller grants the Customer a non-exclusive licence, without the right to sub-license and
without territorial restrictions. Any time limits are set out in the Offer or in these
Terms and Conditions. The fee for the licence is included in the price.
- The customer is entitled to use the materials in the following fields of exploitation:
- the fixation and reproduction of a work – the production of copies using a specific technique
- of a work, including by means of printing, reprography, magnetic recording and digital technology for personal use
- the distribution of the original physical Product – placing the original on the market, lending or renting it,
- the distribution of a work in a manner other than that specified in point (b) – public performance, exhibition, display, playback, broadcasting and rebroadcasting, as well as making the work available to the public in such a way that anyone may have access to it at a place and time of their choosing.
- In the event of a breach of the prohibition referred to in this paragraph, including copyright infringement
, the Seller is entitled to claim damages and
compensation from the Customer. The Customer may be held liable under civil or criminal law in this regard.
- The Seller reserves the right to update the Products from time to time.
- These Terms and Conditions are governed by the laws of the Republic of Poland.
§15 Final provisions
- During the period of force majeure, the Parties to the contract shall be exempt from any liability for
non-performance or improper performance, provided that the circumstances constituting force majeure
prevent the performance of the contract. The foregoing shall also apply during the period
immediately preceding or following the occurrence of force majeure,
provided that during that period the effects of force majeure constitute an obstacle to
the performance of the contract.
- ‘Force majeure’ shall be understood to mean an event of a sudden or natural nature,
beyond the control and actions of the Parties, which could not have been foreseen and was impossible to
prevent, in particular events such as: floods, war, acts of terrorism, or the declaration
of a state of emergency.
- If the Customer is based outside the Seller’s country, they should inform the Seller of this
, providing details of their place of residence or registered office, so that
tax can be settled in accordance with the regulations applicable to them.
- When using the Products, you must not act in a manner that is unlawful,
contrary to public policy or infringes the personal rights of third parties, nor must you provide unlawful information
.
- Amicable dispute resolution and handling of complaints. Consumers may
contact:
- the Permanent Consumer Arbitration Court, requesting a ruling on a dispute arising from the contract;
- the Provincial Inspector of the Trade Inspection Authority with a request to initiate mediation proceedings with a view to amicably resolving the dispute between the Customer and the Seller;
- the district (municipal) consumer ombudsman or a community organisation whose statutory remit includes consumer protection, in order to seek assistance regarding the contract;
- or has the right to use the ODR platform. The platform is designed to resolve disputes between consumers and traders http://ec.europa.eu/consumers/odr.
- The Seller reserves the right to amend these Terms and Conditions for valid
reasons, including, in particular, changes to legislation to the extent that such
changes require the Seller to amend the content of these Terms and Conditions, in
particular amendments to the Civil Code, the Consumer Rights Act, the Act on
the Provision of Electronic Services, as well as pursuant to binding decisions of the Office of Competition and Consumer Protection (UOKIK),
the Office for Personal Data Protection (PUODO) or court rulings to the extent corresponding to the decisions/rulings issued, and in the event of a significant change in business factors, provided there is a causal link between the aforementioned change and a change in the costs of providing services by the Seller.
- The applicable law is Polish law, subject to paragraph 9.
- The competent court shall be a Polish court, subject to paragraph 9.
- Where the Customer is a consumer, the provisions of these Terms and Conditions do not deprive
the consumer of the protection afforded by the laws of their country of habitual residence, which
cannot be excluded by contract. Where the provisions applicable in
the consumer’s country are more favourable to them and cannot be excluded by
contract, they shall apply to the contract concluded between the Customer and
the Seller.
- The rules governing the processing of personal data are set out in the Privacy Policy.
- These Terms and Conditions come into effect on 7 November 2025.
§16 Other provisions relating to traders
- The provisions of this paragraph apply to a trader who is
not a trader with consumer rights.
- The court with jurisdiction to hear disputes arising between the Seller and
a business entity that is not a business entity acting as a consumer shall be the court having
jurisdiction over the Seller’s registered office, subject to the provisions of Article 46(2) of the Code of
Civil Procedure.
- The Seller is entitled to terminate the contract with immediate effect in respect of a Business Customer who is not a Business Customer with consumer rights
. To this end, the Seller shall send
the Business Customer a notice of
termination to their email address or postal address. The Business Customer waives any claims in this regard.
- The Seller shall not be liable for loss of profits in respect of
a Business Customer who is not a Business Customer with consumer rights.
- In the case of traders who are not traders with consumer rights, any liability under the warranty for physical and legal defects in the goods sold is
excluded.
Traders who are not traders with consumer rights are required to
inspect the goods upon receipt and to report any issues immediately upon delivery.
- Businesses that are not consumer-status businesses do not have
the right to withdraw from the contract.
- The provisions of these terms and conditions relating to
returns and complaints shall not apply to the Business.
- The Seller’s liability towards a Business Customer who is not a Business Customer with
consumer rights is limited to twice the amount of the Seller’s remuneration under
the Contract, unless the damage was caused intentionally.
Appendix 1. MODEL CONTRACT WITHDRAWAL FORM
Appendix 2. COMPLAINT FORM
Appendix 3. REPORTING ILLEGAL CONTENT
The legal compliance of this document is guaranteed by the lawyers at KZ Law Firm
